CubaBookingRoom manages as well as the best Private Transportation Services linked with your lodging bookings or independent from them. All your booking requests will be carefully attended by one of our travel agents, replying them as soon as possible (within 24 hours).
Due to the high demand of our services, we need that most of our transportation services should be (prepaid), through the excellent online payment platform "SmileWallet", BUT we are always open to negotiate and allow you to pay in cash direct to the driver. All Domestic Flights we offer must be prepaid in advance using this method. Once we agree all conditions and budget we will advise you how to do it [transfers, full time and/or domestic flights]. After completing payment you will receive by email a voucher as proof of confirmation of the requested service/s.
All prices published in our website are in CUC - Cuban Convertible Peso currency, except Domestic Flights [in USD], and all online payments will be made in USD - United States Dollar currency, so we'll apply the official exchange rate in effect at that time. In addition to this SmileWallet applies 0.45 USD + 7.446 % of fee (for handling each online transaction). With this system you can feel safe, everything works perfectly.
All taxi services we offer have Cuban government permission for this activity and pay taxes.
A great advantage of booking with CubaBookingRoom is that you can save on transportation expenses if you choose our private transportation services because we have very affordable prices and professional drivers.
The passenger capacity for each car category is as follows:
STANDARD 1 - 3 PAX MINIVAN 4 - 7 PAX CLASSICS 1 - 3 PAX
How to BOOK a Private Transportation Service in CubaBookingRoom website?
Reservations requests will be made through the completion of the booking form we have implemented for each "property" on the website, completing the booking form of the transportation service/s you want or simply you can book transportation independent from lodging directly by e-mail. Fields marked with (*) are required. After introducing the required data, you must press the "Book & Wait Confirmation" button. We encourage all our visitors, whenever it is possible, make their reservations in advance as long as possible.
1- When we get the information you have submitted using the booking form or simply by sending a mail, a travel agent will immediately contact you back by e-mail within 24 hours with the purpose of verify you have read our booking rules and you are aware of the price/s of requested service/s.
2- You must send detailed information (flight details & arrival time or address, pick up time and/or destination address etc.) if needed in order to book the corresponding service/s.
3- You will receive by email a payment request, which contains the butoon to perform the online payment, the "SmileWallet" platform will be used for it. This button doesn't expire, so you always will be able to do the payment.
4- The booking confirmation by our agency will be notified by email, in which the Cuba Booking Room Voucher will be attached. It’s very important to print and show it to the driver as proof of your reservation and payment. If you don't have our Voucher, you have to contact us as fast as you can. We hope you don't have to do it.
5- After we send our confirmation voucher it's of Vital Importance your notification after receive it, only after that the booking process will be completed. We just need one sentence from you letting us know you got it.
If you want to contact us directly, you can write us to firstname.lastname@example.org or call: +535-284-1741
You will pay the transportation service/s requested using the excellent "SmileWallet" online platform. We reserve and confirm the car/s for you. Please if any change occurs, and your reservation is refundable contact us and we will refund the total amount of your money.
The drivers, as payment for their services will demand/accept the confirmation voucher you received previously by mail. In our website all prices are in CUC (Cuban Convertible Peso), the currency used in Cuba. All online transactions are made using USD (United States Dollar).
By you, complete the online payment of the requested service/s.
By us, we will send a voucher with the contracted services. Remember to print it!
If any changes occurs which prevents carrying out your trip or just a last minute change of plans, you need to let us know before the last 72 hours of the service, so we can cancel it and refund your money, otherwise we charge 50% of it and will refund only the half of the money.
NO SHOW AND PENALTIES
1- If you want to cancel a private transportation service previously booked within the last 72 hours before the service, we will charge 50% of the value of it and will refund only the half of the money.
2- If there is any problem with your airline which prevents you to use our transportation service or simply a last minute change of plan, we will charge 100% of the value of it and no refund option is available. This is not the responsibility of the Agency or Driver.
3- Supplements for special dates (end of the year Dec/22 to Jan/02, Holy Week): 15.00 CUC plus the published prices here on website.
4- Late night drive penalty: from 21:00 to 05:00 hrs, from Havana Airport / Varadero Airport [flight arrival time]: 10.00 CUC in Minivan Car.
5- Late night drive penalty: from 21:00 to 05:00 hrs, from Havana Airport / Varadero Airport [flight arrival time]: 5.00 CUC in Standard Car.
6- Night drive penalty: from 19:00 to 22:00 hrs, from city to city: 10.00 CUC in Standard or Minivan Car.
7- Penalty for long wait at airport: 10.00 CUC extra for each hour of waiting after 3 hours. In other words, for airport pick-ups, the customer has the right to delay up to 3 hours. If for any reason, the client doesn't meet the driver during this period, the driver will charge 10.00 CUC for each extra hour of waiting. In this aspect, waiting for currency exchange rate is not taken into account.
8- Penalty for waiting at extra stops during transfers: The client will be charged with extra 10.00 CUC for each hour of waiting at stops during transfers. If there are several stops of less than 1 hour each, the time of each stop is added.